The Bureau of Customs (BOC) Port of Surigao has inaugurated its Customer Care Center (CCC), the fourth one-stop shop for customs services in the Philippines.
The BOC Surigao CCC, inaugurated on August 28, is the “focal point of all Customs-related services of the port and is manned by the port’s professional customs service officers who are trained on automated import and export processes, to immediately attend to the transacting public,” the agency said in a statement.
The port’s Customer Care Center was launched to support the bureau’s 10-point priority program, BOC Surigao district collector Ciriaco D. Ugay Collector said.
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It was established to implement a zero-contact policy, eradicate corruption, and enhance trade facilitation, as well as comply with Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act.
The three other operational CCCs are at the Port of Manila, Legazpi, and Batangas, while BOC Port of Subic broke ground on July 1 to establish its own CCC.
