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Digital customer platform myDHLi becomes smarter and greener with new features and updates since its launch in 2020
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New Smart ETA function predicts arrival times in ocean freight up to 48% more accurately than the information provided by the carriers
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Customers now have more options to reduce, track and report their CO2 emissions
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The myDHLi customer platform is characterized by a modular structure, allowing subscribers to personalize their portal conveniently
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Follow + Share core feature upgraded with configurable shipment notifications, providing full visibility and control
Digital customer platform myDHLi becomes smarter and greener with new features and updates since its launch in 2020.
Executives of DHL Global Forwarding unveiled the upgraded platform at the 2022 myDHLi Digital Summit in Bonn, Germany.
“We are constantly working to improve the platform for our now more than 10,000 customers,” said Tim Scharwath, chief executive officer of DHL Global Forwarding, Freight, in a statement. The international freight specialist division of Deutsche Post DHL Group intends to achieve zero emissions logistics by 2050.
As the quality and reliability of the estimated arrival time differs greatly between ocean carriers and has decreased significantly over the last year, DHL Global Forwarding has set up an automatic ETA forecasting function using data analytics. The Smart ETA forecasting function predicts arrival times in ocean freight up to 48% more accurately than the information provided by the carriers.
While increasing the efficiency of their overall logistics operation, customers can calculate the estimated time of arrival of shipments in near real-time. myDHLi provides customers with all necessary shipment data via the Track, Analytics and Reports features.
Extensive CO2 reporting tools
In addition, myDHLi provides more options to reduce, track, and report their CO2 emissions. The platform supports customers’ sustainable logistics by providing functionality to calculate and analyze their carbon footprint and also offering insetting and offsetting options to decarbonize their transports.
Within the Quote + Book function, DHL has provided an added option for air freight to achieve real carbon reduction through insetting by using sustainable aviation fuel, in addition to sustainable marine fuel for ocean freight full-container load (FCL).
Since early last year, DHL has been offering sustainable marine fuel at no additional cost for ocean freight less-than-container load (LCL).
On myDHLi, customers can track their emissions even on a single shipment level. Specifically, they can check their carbon footprint and efficiency. For better visibility, shipments that are already CO2-neutral will in the future be marked with a GoGreen label.
Reports in myDHLi Reports are fully customizable and provide the customer with shipment information, including comprehensive CO2 emissions tracking information, which can easily be included in further in-depth analysis.
In addition to this, DHL Global Forwarding integrated the GoGreen Dashboard in myDHLi Analytics. It offers customers the ability to analyze their CO2 emissions and grade of efficiency, with different views and filter options that support analysis and deep dives. It also provides customers information to better understand drivers of carbon emissions to have a starting point for carbon reduction measures.
“Providing comprehensive decarbonization options and extensive CO2 reporting tools in one portal together with all other services is a step forward in offering our customers highly sustainable and transparent transport solutions,” Mr. Scharwath disclosed.
Configurable shipment notifications
The myDHLi customer platform is characterized by a modular structure, allowing subscribers to personalize their portal conveniently.
The core Follow + Share feature, introduced in 2020, now offers configurable shipment notifications for even more user-centric transparency, providing full visibility and control.
Designed along the lines of popular social media functions, myDHLi Follow + Share enables customers to share information with their own customers, colleagues, and suppliers, thus simplifying communication along the supply chain.
With the latest upgrade, it now offers configurable notifications that allow users to set general notifications for specific events, e.g., status changes. In addition, users now also have the option to set custom notifications that can be used to specify a trade lane or a transport mode.
The digital customer platform myDHLi is one of DHL Global Forwarding’s strategies for digitalization and sustainable logistics.
