MCIA achieves Level 2 Airport Customer Experience Accreditation

• Mactan-Cebu International Airport achieved Level 2 Airport Customer Experience Accreditation from Airports Council International

• The accreditation recognizes MCIA’s successful implementation of a customer experience strategy that ensures efficient daily operations and consistently high customer satisfaction

• This follows last year’s Level 1 accreditation, making MCIA the first Philippine airport to reach such heights

Mactan-Cebu International Airport (MCIA) has achieved Level 2 Airport Customer Experience Accreditation from Airports Council International (ACI), bolstering its commitment to “exceptional” service quality, the MCIA said.

The latest accreditation follows last year’s Level 1 accreditation, making MCIA the first airport in the Philippines to reach such heights.

ACI, a globally renowned organization representing airports worldwide in enhancing safety, security, and sustainability within the aviation industry, granted level 2 accreditation to MCIA. It acknowledges the airport’s effective customer experience strategy in managing daily operations and maintaining high customer satisfaction.

Aboitiz InfraCapital (AGMCAC) customer experience head Ricia Montejo said, “Year after year, we refine our customer experience strategies by leveraging innovation and engaging in consultations with passengers and other stakeholders. Apart from the warm and inviting culture that the airport practices towards its passengers, we gather representatives from different age groups to seek their ideas and understand their sentiments, which are relevant in enhancing the overall airport experience.”

“In the course of its expansion, MCIA is committed to following best practices compliant with government policies and global aviation standards. We envision a collaborative airport where management and customers share a common goal of enhancing various service aspects that promote the airport’s safety and sustainability,” AGMCAC chief executive officer Athanasios Titonis said.

Mactan-Cebu Airport Authority general manager Julius Neri stated, “A clear and proven strategy that meets global standards is at the core of our operations. We ensure smooth movements are facilitated daily in the airport and create and manage long-term plans that put our customers first.”

MCIA is the second largest airport in the Philippines. It serves over 11 million foreign and local passengers yearly.

It is operated by a Filipino-led private consortium between Aboitiz InfraCapital, GMR Group of India, and Megawide Construction Corporation under a concession agreement with the government.