The Bureau of Customs (BOC) has established dedicated portals for online filing of goods declaration at two of its biggest ports, Port of Manila (POM) and Manila International Container Port (MICP).
Starting August 1, 2020, BOC said submission of goods declaration and import documents for POM and MICP will be submitted through the following portals:
- pomportal.customs.gov.ph for POM
- micpportal.customs.gov.ph for MICP
Users should register and log in using their username and password to access the portals, BOC said in an advisory.
For issues on account activation, stakeholders may contact the BOC Customer Assistance and Response Services (BOC CARES), the agency’s call center-type customer service and assistance center.
BOC said “tickets” related to goods declaration that are still on process as of July 28, 2020 were already transferred to the dedicated portals.
Tickets are provided to users of BOC’s Customer Care Portal System (CCPS) where concerns and requests are assigned a unique ticket number that clients can use to track the progress and responses online.
Processing of BOC transactions and online filing for other ports will remain through the CCPS at client.customs.gov.ph.
Just last month, CCPS—a system introduced in June last year—experienced a system slowdown that led to delays in processing for a few days.
BOC has been encouraging stakeholders to use its online portals for transactions to avoid the need to travel and have face-to-face transactions during the coronavirus disease pandemic.
ONLINE PAYMENTS ON BOTH PORT (POM & MICP) IS CAUSING ME A HARD TIME USING ITS PORTALS DUE TO LITTLE KNOWLEDGE ON INTERNET APPS. I WANT TO REQKUEST A GUIDE ON HOW TO EXECUTE AND IMPLEMENT THE PRINTOUTS OF THE SAID PORT CHARGES (ARRASTRE, STORAGE, ETC) AS AN OFFSHOOT TO MY PROBLEM, I PAID AN X-RAY CHARGES AT MICP FOR MY EXPORT DUE TO THE CONTAINER UNLOADING WITHOUT PASSING THE X-RAY FACILITIES. HENCE, I NEED TO PAY FOR THE SHIFTER EQUIPMENT, PRIME MOVER AND A CHASSIS TO BRING THE SAID CONTAINER TO THE X-RAY AREA. THE DRIVER UNLOADED AT 2:30AM LAST OCTOBER 7, WHILE THE SAD WAS APPROVED AND ADVICED COLOR RED STATUS. NEGLIGENCE USING PARTICULAR TRUCK HIRED BY MY CLIENT. TICKET NO. 00139933. CONTAINER #CAIU6982972, EXPORTER NAME: CUATROSAL CORP. EXPORT ENTRY NO. 01033540
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