The Bureau of Customs (BOC) Legazpi officially started on July 16 operations of its Customer Care Center (CCC), which serves as a one-stop-shop for customs services.
The CCC, which is located in the new customshouse, has four areas—Pass Control Area, Information Desk, Document Evaluation Desk, and Cashier—manned by four personnel assigned to provide information for all queries; receive documents for evaluation; release documents after the appropriate action from concerned offices; and receive cash payments.
The assigned CCC personnel will undergo training within the month, BOC said in a statement.
BOC Legazpi district collector Arsenia Ilagan said the CCC is meant to simplify and make all services provided by the agency accessible in one place. Through the CCC, concerns and inquiries will be addressed either through online or physical follow-up. The CC will also prevent unauthorized entry in the port’s premises; and prevent corruption and the spread of the coronavirus disease due to minimal face-to-face transactions.
BOC earlier said its CCCs are one-stop shop facilities are part of its goal to implement a zero-contact policy to eradicate corruption, and are meant to enhance trade facilitation and comply with Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act.
READ: BOC’s first one-stop shop for centralized document processing launched
The first CCC was inaugurated last February at the Port of Manila. BOC Port of Subic last July 1 held the groundbreaking for its CCC.
