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Customs commissioner Ariel Nepomuceno has ordered all Bureau of Customs offices and port stations to expedite the resolution of client concerns and complaints
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A memorandum directs BOC officers to prioritize action on reports endorsed through the Public Information and Assistance Division
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BOC said the directive is part of intensified efforts to streamline client servicing and feedback processes
Customs commissioner Ariel Nepomuceno has ordered all Bureau of Customs (BOC) offices and port stations to expedite the resolution of client concerns and complaints.
BOC, in a news release, said Nepomuceno issued a memorandum directing BOC officers to prioritize action on reports endorsed through the Public Information and Assistance Division (PIAD).
BOC said the directive is part of its intensified efforts to streamline client servicing and feedback processes, ensuring faster resolution of concerns and improving overall government efficiency.
The initiative also aims to ensure transparency, accountability, and strict adherence to timelines in addressing client issues in line with Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, and aligns with President Ferdinand Marcos Jr.’s call for more responsive and efficient public service.
“This initiative highlights the Bureau’s commitment to deliver efficient service by ensuring that concerns raised by the transacting public are acted upon without unnecessary delay,” Nepomuceno said. “We want our stakeholders to feel that their feedback is valued, and that the BOC is ready to respond with urgency and accountability.”
