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The Bureau of Customs-Port of Cebu has enhanced its Customer Care Center kiosk, now allowing stakeholders to track documents within the assessment process
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It is also installing air-conditioning units in the CCC waiting area, main lobby, and stakeholder holding areas to improve comfort, transparency, and accessibility
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District Collector Alexandra Lumontad said the upgrades reflect the port’s commitment to modernization and service excellence
The Bureau of Customs (BOC)-Port of Cebu has upgraded the capabilities of its Customer Care Center (CCC) kiosk, allowing stakeholders to track their documents within the assessment process as part of wider efforts to enhance transparency and service delivery.
The new CCC kiosk feature is expected to streamline coordination between the port and its clients, reduce processing delays, and provide easier access to real-time information.
In addition to digital improvements, the port is installing air-conditioning units in the CCC waiting area, main lobby, and stakeholders’ holding areas. Once completed, these upgrades will offer a more comfortable and professional environment for transacting parties, BOC-Cebu said in a statement.
“The Port of Cebu continues to evolve to meet the needs of our stakeholders,” District Collector Alexandra Lumontad said.
“These improvements are designed to make our services more transparent, accessible, and responsive. Our goal is not only to meet expectations but to create a better experience for those we serve,” she said.
READ: Cebu ports record 5.1% cargo volume growth in Jan-Sept 2025
