-
Clark International Airport was named among the world’s best airports at arrivals while Mactan-Cebu International Airport was again one of the best at departures in Asia Pacific
-
The recognitions are under the 2025 Airport Service Quality Awards by the Airports Council International World
-
Winners for this year’s awards represent the largest pool yet: 100 airports worldwide were recognized for excellence in passenger experience, with 195 awards presented across all categories and regions
Clark International Airport (CRK) was named among the world’s best airports at arrivals while Mactan-Cebu International Airport (MCIA) was again one of the best at departures in Asia Pacific in the 2025 Airport Service Quality (ASQ) Awards by the Airports Council International (ACI) World.
The annual ASQ Awards is presented to top performing ACI member airports, recognizing their excellence in customer experience based on direct passenger feedback.
AIC represents the collective interests of airports around the world to promote excellence in the aviation industry. For the 2025 awards, nearly 707,000 passengers worldwide were surveyed across all operating hours, days, and months using scientifically designed sampling methods.
CRK was one of the six airports worldwide to receive the Best Airports at Arrivals Globally award, which recognizes airports with the top 20% overall satisfaction score at arrival.
READ: DOTr, BCDA to set up industrial, transport hub in Clark airport
The other awardees were Bahrain International Airport, and four Indian airports: Chaudhary Charan Singh International Airport Lucknow, Kempegowda International AirPort, Mangaluru International Airport, and Rajiv Gandhi International Airport.
For the second year in a row, MCIA was recognized as one of the best airports at departures in Asia Pacific for the 5-15 million passengers per annum category. MCIA was one of the 88 airports globally to receive the award, which recognizes airports with the top 20% overall satisfaction score by size and region at departure.
“This recognition from our passengers affirms the dedication of our entire airport community in delivering Cebuano warmth and world-class hospitality,” Athanasios Titonis, chief executive officer of MCIA-operator Aboitiz InfraCapital Cebu Airport Corp. (ACAC), said in a statement.
ACAC said the award underscore MCIA’s continuous drive to position Cebu as a highly competitive and traveler-centered hub for regional travel, a key factor in achieving its vision to become the main tourism and transfer hub in the Philippines.
READ: MCIA named Asia airport of the year for streamlined transfer operations
For his part, ACI World director general Justin Erbacci said: “This ASQ Customer Experience Award from ACI demonstrates the trust travellers place in Mactan-Cebu International Airport and reinforces its position as a top airport in the region for customer experience excellence.”
The winners for this year’s awards represent the largest pool yet: 100 airports worldwide were recognized for excellence in passenger experience, with 195 awards presented across all categories and regions, including 88 Best Airports at Departures, 23 Best Airports: Most Dedicated Staff, 26 Best Airports: Easiest Airport Journey, 23 Best Airports: Most Enjoyable Airport, 29 Best Airports: Cleanest Airport, and 6 Best Airports at Arrivals
In addition, eight airports were awarded the ACI World Director General’s Roll of Excellence, recognizing their performance and consistency in delivering a high-quality passenger experience.
ACI in a statement said the 2025 ASQ results show that passengers increasingly value clean, welcoming airport environments and smooth, human-centered interactions. Improvements in border and passport control highlight the critical role of frontline staff in reducing stress and uncertainty at key moments of the journey.
The 2025 ASQ Customer Experience Awards Ceremony will take place at the ACI World Airport Experience Summit in Istanbul, Türkiye from August 31-September 4, 2026.
