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Advanced Duty Collection enables DHL customers to pay all customs clearance-related charges online before their shipments arrive
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The new platform will automatically notify clients via SMS or email of any customs duties, which they may pay directly online with a credit card, debit card, or GCash account
DHL Express has launched a dedicated online payment portal that enables customers to pay all customs clearance-related charges before their shipments arrive.
Before a parcel is delivered, DHL Express’ Advanced Duty Collection platform will automatically notify clients via SMS or email of any customs duties to settle.
These charges may be paid directly online with a credit card, debit card, or GCash account. When the payment is completed, the customer is offered the option of selecting his preferred mode of delivery.
DHL Express said the tool would benefit customers by way of a faster and more efficient delivery. “We anticipate increasing demand for import services as cross-border e-commerce expands. The Advanced Duty Collection service is one of our initiatives to make the delivery process more efficient and convenient for our customers,” DHL Express Philippines country manager Nigel Lockett said in a statement.
The portal is available on mobile or desktop, enabling customers to arrange their shipments at any time and from any location.
Through the portal, customers may download all required paperwork for their shipment, including the duty and value-added tax invoice, allowing easy reading and understanding of the relevant charges.
Shipments that do not exceed the de minimis value of P10,000 and do not include prohibited or restricted products are free from applicable taxes and charges, DHL said.
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Customers can use the DHL Express payment portal by following three steps:
- Customers will receive an SMS or email payment alert from DHL that contains a unique shipment identification number and a unique link to the dedicated and secure online payment portal.
- Log in to the portal with unique shipment identification or airwaybill number to check shipment details and pay the import duties or taxes levied by customs using credit card, debit card, or GCash.
- Once done, an email confirmation with a link to the shipment’s expected release and delivery date will be sent to the customers.
In case customers are unable to complete an online payment before delivery, DHL Express said couriers will still be able to assist in accepting payments.
