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FedEx launched in the Philippines its import tool that uses advanced technology to address the increasing complexities of international trade
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The tool is an automated single-window solution aimed to transform the import process and provide greater visibility on the overall end-to-end experience for importers
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The tool helps reduce manual efforts in tasks such as customs documentation and regulatory compliance
FedEx launched in the Philippines its import tool that uses advanced technology to address the increasing complexities of international trade.
The FedEx Import Tool is an automated single-window solution aimed to transform the import process and provide greater visibility on the overall end-to-end experience for importers, making imports simpler and more efficient, the company said in a statement.
Currently available for customers in Australia, Japan, Korea, and Taiwan, the tool helps reduce manual efforts in tasks such as customs documentation and regulatory compliance.
FedEx noted that rising demand for foreign goods and materials is evident in the Philippines, where imports from January to April 2025 totaled $42.78 billion, marking a 5.6% increase from $40.53 billion in the same period last year.
The FedEx Import Tool will soon be rolled out in additional Asia Pacific markets including Malaysia, Indonesia, Thailand, Singapore, and New Zealand.
Key features of the FedEx Import Tool include a unified self-service platform to streamline the shipping process by centralizing document management and shipment tracking, and a dashboard for greater visibility into every stage of the import shipments.
It also has proactive notifications to expedite the clearance process and minimize delays and round-the-clock monitoring that allows shippers and importers to track their shipments up to 90 days after pickup.
“The launch of the FedEx Import Tool marks a significant step in empowering Filipino SMEs [small and medium enterprises],” said Maribeth Espinosa, managing director of FedEx Philippines.
“By simplifying and accelerating the import process, we enable them to navigate the complexities of cross-border logistics, allowing our local entrepreneurs to focus on scaling up, meeting international demand, and building brands that can stand shoulder-to-shoulder with the world’s best,” Espinosa added.
With its mission to make supply chains smarter for everyone, FedEx said it is creating digital solutions to help its customers anticipate challenges and stay competitive in the ever-changing global marketplace.
One of the digital tools used by the company is the FedEx Ship Manager, which helps small businesses and e-commerce merchants efficiently manage their shipments online. Customers have the option to submit cross-border shipping documents via FedEx Electronic Trade Documents, which helps reduce paper waste.
FedEx also said it is applying advanced technologies like machine learning to provide its customers with a four-hour window for incoming deliveries.
