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The global IT outage affecting Microsoft systems is disrupting operations of multiple industries, including airlines, airports, banks, train companies, telecommunications companies, broadcasters and supermarkets
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The outage on July 19 was triggered by a faulty update from Microsoft cybersecurity provider CrowdStrike causing Windows to crash and display a blue screen
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The Manila International Airport Authority said it was monitoring the situation affecting the operations of Cebu Pacific and AirAsia Philippines at Ninoy Aquino International Airport
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Both airlines are handling affected processes manually, causing delays and long queues at Terminal 3
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CrowdStrike CEO George Kurtz said the company has identified the update that crashed Windows systems and that “a fix has been deployed” but that this “could take some time”
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The issue is “not a security incident or cyberattack” but a “defect” in a “single content update for Windows hosts”, Kurtz said
The global IT outage on Friday (July 19) is disrupting operations of multiple industries, including airlines, airports, banks, train companies, telecommunications companies, broadcasters and supermarkets.
The outage on July 19 was triggered by a faulty update from Microsoft cybersecurity provider CrowdStrike.
The Manila International Airport Authority said it was monitoring the situation affecting operations of Cebu Pacific and AirAsia Philippines at Ninoy Aquino International Airport (NAIA).
Both airlines are handling affected processes manually, causing delays and long queues in Terminal 3.
As of 4:00 pm of July 19, international carriers at NAIA remain unaffected, the airport authority said in an advisory.
Cebu Pacific advised passengers that it is experiencing technical issues, requiring it to handle affected processes manually, potentially causing delays. Several flights were also cancelled.
“We are working closely with our teams to mitigate disruptions to our operations and will provide regular updates as the situation progresses,” Cebu Pacific said on its Facebook page.
AirAsia in an advisory said, “A global outage affecting Microsoft services has been confirmed by our partner, Navitaire. This outage is causing unexpected rebooting of machines, leading to some operational disruptions related to check-in processes, self check-in kiosks, and navigating the AirAsia MOVE app.”
Steve Dailisan, AirAsia Communications and Public Affairs head, added: “AirAsia Philippines is monitoring the situation and is in constant communication with Microsoft and Navitaire. Our top priority is to minimize impact on our guests and ensure that all systems are restored to full functionality as soon as possible.”
MIAA said it has mobilized additional personnel to manage extended queues at check-in counters and will provide “Malasakit” (care) kits to affected passengers.
MIAA general manager Eric Jose Ines directed all terminal managers to closely monitor the situation and offer assistance as required. The medical division is also on high alert to respond promptly to any medical emergencies.
Operations of local banks BPI, Metrobank, UnionBank and RCBC have also been affected.
CrowdStrike CEO George Kurtz said the company has identified the update that crashed Windows systems around the globe and that “a fix has been deployed” but that this “could take some time.”
The issue is “not a security incident or cyberattack” but a “defect” in a “single content update for Windows hosts”, he said.
CrowdStrike’s “Falcon Sensor” software was allegedly causing Windows to crash and display a blue screen, according to an alert sent by the company to its clients and seen by the Reuters news agency.
