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Passengers affected by around 300 cancelled or rescheduled flights due to the upcoming 49th Association of Southeast Asian Nations Summit and Related Summits this month are entitled to either a free rebooking, full refund, or travel fund
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The affected domestic and international flights of local carriers AirAsia Philippines, Cebu Pacific, and Philippine Airlines cover the period November 13 to 18, from or to Ninoy Aquino International Airport
Passengers affected by around 300 cancelled or rescheduled flights due to the upcoming 49th Association of Southeast Asian Nations (ASEAN) Summit and Related Summits this month are entitled to either a free rebooking, full refund, or travel fund, according to the Department of Transportation (DOTr).
The affected domestic and international flights of local carriers AirAsia Philippines, Cebu Pacific, and Philippine Airlines cover the dates from November 13 to 18, from or to Ninoy Aquino International Airport (NAIA). DOTr has published in its social media pages the list of affected flights.
- PAL international and domestic flights from November 14-18
- Cebu Pacific international flights from November 14-18, and domestic flights from November 13-19
- AirAsia international flights on November 17, and domestic flights from November 14, 16, 17, and 18
Transport secretary Vince Dizon acknowledged that with the Philippines hosting a “global event”, there will be effects in the operations of airports, particularly NAIA, where he said most of representatives from participating countries will be landing.
“We’re hosting a global event… And because of that, there will be a major security operation in Metro Manila. And that includes obviously, NAIA, because most, if not all of them, will be landing in NAIA,” Dizon said in a media briefing on November 10.
Representatives of the three airlines were present at the briefing.
The Civil Aeronautics Board (CAB) earlier noted that the arrival of delegates may necessitate temporary flight and airport operational adjustments, and enhanced security measures that may affect airline flight schedules and airport operations.
READ: Airlines directed to manage flight adjustments for ASEAN Summit
Dizon said affected passengers should also directly call or coordinate with their airlines regarding their flight status.
Passengers flying before and during the ASEAN Summit are also advised to come to the airport earlier than usual, and to verify the status of their flight to ensure they are updated.
Helpdesks have also been opened in all terminals of NAIA, as well as in Clark International Airport and Mactan-Cebu International Airport.
CAB also has a 24/7 hotline that passengers can call.
CAB also earlier issued an advisory directing airlines to strictly adhere to the provisions of the Air Passenger of Bill of Rights, as amended, particularly on the rights and entitlements of affected passengers, in addition to any goodwill that may be offered.
They should also ensure sufficient personnel are available to extend all possible and timely assistance to passengers who may be affected by such changes.
The upcoming 49th ASEAN Summit and Related Summits will be held in Manila on November 16-18.
Malacañang through Proclamation No. 1447 declared November 16-18 as special non-working days in the National Capital Region in connection with the summit.
The three-day school and work suspension aims to ease traffic congestion and allow the Philippines, as host country and this year’s chair of ASEAN, to ensure the safety and security of summit participants.Buy Maps
The 49th Summit will be held at various venues across Metro Manila, primarily at the Philippine International Convention Center. ASEAN-related meetings during the Summit include, among others, the 16th ASEAN Maritime Forum, 14th Expanded ASEAN Maritime Forum, 47th ASEAN Inter-Parliamentary Assembly General Assembly, ASEAN Governors and Mayors Forum and Meeting of the Governors/Mayors of ASEAN Capitals 2026.
The ASEAN Summit is the highest policy-making body in ASEAN comprising the heads of state or government of ASEAN member states.
