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FedEx’s Philippine import tool now lets importers pay duties and taxes online
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Payment is by credit card, e-wallet or bank transfer, with no login needed
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The tool is free to account holders and non-account customers
Federal Express Corporation (FedEx) has added an online duty and tax payment function to its FedEx Import Tool (FiT) in the Philippines, so importers can handle key customs clearance steps on one platform, the company said.
According to FedEx, importers can now submit documents, follow clearance status, pay duties and taxes and download clearance papers in the same online tool. FedEx says this is meant to cut delays and make importing easier.
What the enhanced tool offers
FedEx listed these features:
- One online platform for managing import clearance, open to FedEx account holders and guest consignees
- Real-time shipment and clearance status
- Alerts by SMS, email or social media when the importer needs to act
- Digital submission of customs documents, to reduce paperwork
- Payment of duties and taxes by credit card, e-wallet or bank transfer, without logging in
- Clearance documents that can be downloaded on demand
The tool is free for both account holders and non-account customers, FedEx said.
“The continued improvement of the FedEx Import Tool reflects our commitment to making cross-border shipping simpler through digital innovation,” said Garrick Thompson, managing director of FedEx Philippines. “By enabling online duties and taxes payments in the Philippines, we’re giving customers greater convenience, visibility, and control over their import shipments, while helping them reduce delays and keep their supply chains moving.”
Other FedEx digital tools
The tool is also available in Australia, New Zealand, Japan, South Korea, Singapore, Indonesia, Malaysia and Thailand, FedEx said.
The company also pointed to related tools. FedEx Ship Manager, which helps small businesses manage shipments online, now has AI-powered features meant to improve documentation accuracy. Customs AI, a chatbot, helps customers write more accurate product descriptions. The Harmonized Tariff Schedule (HTS) Code Lookup uses machine learning to suggest tariff classifications and reduce errors that can hold up shipments.
FedEx first launched the Import Tool in the Philippines in August 2025, as a single online platform for document management and shipment tracking. The payment function is the newest addition. The Bureau of Customs has also set rules for how express shipments are cleared. Under Customs Administrative Order 05-2020, shipments valued at P10,000 or less are classed as de minimis. Shipments above P10,000 but below P50,000 are low-value and dutiable or taxable, and shipments of P50,000 or more go through formal entry.
