-
Asurion Philippines, part of the US-headquarted technology service firm Asurion, banks on Federal Express for its logistics needs in line with its operational culture of being prepared and safety compliant
-
Asurion said FedEx’s capability for handling dangerous goods as well as its 24/7 customer service is crucial to its operations
-
Asurion Philippines’ operations involve repair and manufacture of electronic products combined with technical support through business process outsourcing services
-
Philippine sites include Calamba and Sta. Rosa in Laguna, Bonifacio Global City, Clark, Iloilo City, and Cebu City
-
FedEx has a Dangerous Goods One-Stop Shop (DGOSS) network, which covers Asia Pacific countries, including the Philippines
Asurion Philippines, a part of the US-headquarted technology service firm Asurion, banks on Federal Express (FedEx) for its logistics needs in line with its operational culture of being prepared and safety compliant.
“There should be no surprises — you should always be prepared, even for the unexpected,” Dindo Santos, Asurion Philippines transportation manager and company pioneer, said in a statement.
Asurion’s operations in the Philippines involves repair and manufacture of electronic products combined with technical support through business process outsourcing (BPO) services. It started in 2009 with its supply chain remanufacturing facility in Calamba, Laguna and has since grown with sites at the Bonifacio Global City in Taguig, Nuvali in Laguna, Clark in Pampanga, Iloilo City, and Cebu City.
The company moves 24/7 as it provides customer service assistance, imports raw materials and components, manufactures and repairs electronics, and sends out finished products worldwide.
“The dangerous goods capability, that’s the advantage of FedEx,” Santos said. He also underscored the importance of round-the-clock customer service for them as they do for their own market.
FedEx has a Dangerous Goods One-Stop Shop (DGOSS) networks, which provides a complete solution for shipping hazardous materials from Asia Pacific countries, including the Philippines.
Asurion said it strictly complies with global safety standards, with certifications from the International Organization for Standardization as well as programs such as the Customs Trade Partnership Against Terrorism and Authorized Economic Operator (AEO) accreditation.
READ: CAAP to strictly enforce dangerous goods training manual, program in 2026
Santos said while they are already well-positioned with their unique combination of technical support and hardware services, they continue to look into expansion opportunities.
“That’s the goal — we all want to improve,” he said.
The company said its long-term strategy will continue to be grounded on ensuring compliance, boosting partnerships, and building capabilities to support stability and expansion even in a volatile global supply chain environment.
