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DHL Express launched Heavy Weight Express, a new air freight service for shipments up to 1,000 kilograms per piece and 3,000 kg per shipment
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Service covers more than 220 countries and territories, including the Philippines
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Designed for industries where delays carry severe financial consequences: tech, automotive, life sciences, pharma, oil and gas, and engineering
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Offers guaranteed express transit times, end-to-end visibility, and all-in transparent pricing
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Dedicated Heavy Weight Priority Desks will provide proactive tracking, real-time intervention, and direct customer communication
DHL Express recently launched Heavy Weight Express (HWX), a new express air cargo solution designed for heavyweight shipments of up to 1,000 kilograms per piece and 3,000 kg per shipment.
The service enhances DHL Express’s role as a global logistics provider, capable of managing heavy cargo with fast and reliable express delivery across over 220 countries and territories, including the Philippines, the company said in a statement.
HWX is supported by DHL’s dedicated aviation and ground transport network, offering reliable cargo uplift, consistent transit times, and uniform handling procedures across the globe.
HWX is engineered for industries where the cost of a delayed shipment can run far higher than the freight bill itself.
DHL identified six core scenarios driving demand for the service: preventing production line stoppages, meeting product launch deadlines with fixed timelines, freeing up working capital by cutting inventory buffers, managing large-scale procurement shipments, complying with special handling regulations, and keeping complex multi-site supply chains on schedule.
Those use cases are most acute in technology, automotive manufacturing, engineering and machinery, life sciences, pharmaceuticals, and the oil and gas and energy sectors, industries where even minor delays can trigger outsized financial consequences.
A key commercial differentiator for HWX is its pricing structure. Unlike traditional air freight, which can expose shippers to fluctuating carrier rates, capacity surcharges, and unpredictable handling fees, DHL’s new service offers all-in transparent pricing under a single-carrier model, from pickup through customs clearance to last-mile delivery.
That pricing stability is underpinned by DHL’s ownership of its own aircraft fleet, hub and gateway infrastructure, and customs operations, assets that give the company the ability to guarantee capacity and consistent transit times even during periods of global supply chain disruption.
“Heavy Weight Express represents a strategically important step for our business, expanding the value that DHL Express brings to global supply chains,” John Pearson, chief executive officer of DHL Express, said.
“As industries face rising volatility, increasingly complex production cycles, and significant financial exposure from delays and supply chain disruption, DHL’s ability to offer express level speed, access to capacity and higher reliability for shipments up to 3,000 kilograms fundamentally changes the service levels that customers can expect from their logistics provider,” he added.
To support the rollout, DHL is simultaneously setting up dedicated Heavy Weight Priority Desks at locations around the world. The specialized teams will handle proactive shipment tracking, early detection of exceptions, real-time interventions, and direct customer communication, combining the personalized attention typically associated with boutique logistics providers with the scale and 24-hour operational control of a global integrator.
Each heavyweight shipment is assigned dedicated case ownership, ensuring customers have a single point of accountability throughout the transport cycle.
READ: DHL Express boosts PH network with P650M Manila Gateway
